How to call Bank of America from abroad

What number do I call for Bank of America from abroad?

Call +1 315 724 4022. Bank of America lists it on its "Contact us from outside the U.S." page as an international collect line. Agents answer Monday to Friday 8 a.m. to 11 p.m. Eastern time, and weekends 8 a.m. to 8 p.m. Automated support runs 24/7. A lost or stolen credit card has its own number: +1 302 738 5719.

The page labels only 315 724 4022 as collect. It does not say the credit card line 302 738 5719 takes collect calls, so expect to pay for that one if you dial it directly.

How do I call Bank of America collect from abroad?

Call your country's international operator and ask for a collect call to +1 315 724 4022. Bank of America accepts the charges, so the call is free to you. The bank says collect calls must go through your country's operator. If you dial the number yourself without the operator, the bank warns you may pay international charges.

1. Find your phone company's international operator number. It differs by country and carrier, so check your carrier's help page.
2. Ask for an international collect call to the United States, number 315 724 4022.
3. Wait while the operator connects and Bank of America accepts the charges.
4. Have your card or account details ready before the agent picks up.

If you cannot reach an operator, dial the number directly as shown below.

How do I dial Bank of America from the UK, India, Mexico or the Philippines?

Dial your exit code, then 1, then 315 724 4022. In the UK, India, Mexico and the Philippines the exit code is 00, so the string is 00 1 315 724 4022. On a mobile, type +1 315 724 4022. A direct-dialed call is not collect, so your phone company charges its normal rate for a call to the US.

From Australia, use 0011 1 315 724 4022 ^[2]. Exit codes for other countries are on the 1-800 from abroad page.

Why not just call the Bank of America 1-800 number?

Because a US 1-800 line may not take your call from abroad, and if it does, you usually pay. The owner of a toll-free number chooses where calls may come from. AT&T says 800 and 888 numbers often fail over Wi-Fi Calling from outside the US. The collect line exists for exactly this case, so use it first.

• The toll-free subscriber picks the area of service ^[4].
• Toll-free calls from abroad are often blocked or billed as international ^[5].
• Telcel in Mexico blocks international toll-free calls outright ^[3].

More on the error messages and fixes: toll-free not working.

What does a direct call to Bank of America cost from abroad?

Collect is free to you. A direct call costs your phone's rate to a US number. US carrier Wi-Fi Calling is often free: T-Mobile and AT&T say Wi-Fi calls to US numbers carry no charge abroad. Cellular roaming is the costly route, at US$0.50 a minute on T-Mobile ^[6]. Internet calling apps charge a few cents.

If you cannot place an operator call, TwinPhone has notes on calling Bank of America from abroad. It is not free, and the bank sees a shared caller ID that cannot ring you back ^[9]. The ranking above scores every option with the same method.

Can I contact Bank of America from abroad without calling?

For a lost or stolen card, yes: the bank's international page says to notify it by signing in to Online Banking, or by phone. For other questions, the international page lists phone lines only and says nothing about chat or secure messages. I would not rely on unofficial claims about other channels. Sign in at bankofamerica.com and check the help options shown in your account.

• Lost or stolen card: Online Banking or the card lines above ^[1].
• General questions: the collect line, with automated support 24/7 ^[1].
• Other big US banks and agencies: customer service from abroad.

How do I avoid fake Bank of America numbers?

Use only +1 315 724 4022, the number on bankofamerica.com, or the number on the back of your card. If someone calls claiming to be the bank, hang up and call the official number yourself. Caller ID can show any name, so a familiar number proves nothing.

• The FCC: hang up and call the number on your statement or the official website ^[11].
• The FTC: caller ID can be faked ^[12].
• Requests to pay by gift card, crypto or wire transfer mark a scam ^[12].

General dialing rules for any US number are on the home page.